Services


 OneStopCorp IP PBX Services

Hosted IP PBX (Internet Protocol Private Branch eXchange) systems are changing how businesses implement and use their voice communications. These systems are the modern heirs to the historic PBX systems that were the ultimate in business communications for the past thirty years. But hosted IP PBX systems are cheaper and far more capable than their predecessors. They also integrate much better into business networks and data communications which, in turn, enables new applications that are still being discovered and applied to common business practices. Modern hosted IP PBX systems literally deliver multinational enterprise capabilities to even small businesses, often at a cost lower than the far more basic systems they are replacing.The bottom line with hosted IP PBX systems is that they can provide an easy way for businesses of any size to migrate onto VoIP and the rich features and capabilities of VoIP for their phone systems.

If your company is upgrading from a traditional hardware based phone system, the savings are significant and the new service can justify its cost almost immediately. Furthermore, after some time of use, businesses will learn the power of the new VoIP system and will invest the effort and resources so as to integrate the VoIP capabilities into existing business processes such as marketing tracking, customer service and sales tools (CRM).


Standard features of the OneStopCorp Hosted IP PBX

  1. Voice mail for unlimited extensions
  2. Centralized management of e-mail and voice mail
  3. Intuitive GUI (graphical user interface)  that simplifies MACs (moves, adds, changes of lines)
  4. Call forwarding
  5. Caller Identification (by ANI, account number, spoken words, etc) 
  6. 4 or 5-digit dialing across locations
  7. Workgroup capabilities
  8. Hunt capabilities
  9. Call center capabilities (ACD, auto-attendant)
  10. In-depth information about caller “pops” onto screen
  11. Ability to integrate an IP telephony system with other business apps (lead tracking, client support)
  12. Least-cost routing functionality or grade of quality routing functionality
  13. and thousands of additional customized features as needed

The real cost savings of such a system


During the review of any proposal, the evaluator should remember the main business benefit of the convergence of voice and data.  OneStopCorp is committed to ensuring that every client realizes these benefits over the life of the system:

  • Decreased telephone service costs such as local and long distance calling
  • Lowered operational and management costs of overall system
  • Increasing the productivity of the end-users
  • Creating technology solutions to business problems

 OneStopCorp follows the following steps with each service order:


1. Cordial sales phone call to understand and respond to each client's specific situation and needs
2. Sales visit to client's business to perform a site survey and review order documents (as needed)
3. Order specialist reviews order for accuracy and completes Online order process and order entry
4. Sales has ongoing sales visits to ensure client satisfaction and need fulfillment
5. Technicians are available for on site technical support (additional charges as needed)
6. 24 hour by 7 days a week network and technical operations are available via phone and email
7. ongoing option to upgrade hardware from a wide selection of products and services
8. On going account history and call review available online and in real time
9. Continuing phone training for users and management (additional charges as needed)
10.

Fully automated phone supply and inventory control online


Since there will be many situations where the prospect will request customized solutions and functionality, the above description is just a general outline. All custom solutions need to be discussed on a case by case basis.